PERSONAL SUMMARY

Certified Teacher of English as a Second Language
Writing and editing web content for both Thompson Rivers University and the B.C. Government
Social media marketing (Facebook, Twitter, LinkedIn) for TRU Career & Experiential Learning events
IT experience, with computer and Microsoft Office skills
Customer Service Specialist with strong communication skills and a desire to please clients and colleagues
Graphic design of infographic tutorials for FrontCounter BC and marketing materials for TRU

CO-OP WORK TERMS

Program Assistant – Communications May 2019 – Present

Ministry of Forests, Lands, Natural Resource Operations and Rural Development Kamloops, B.C.

Writing, Editing & Journalism: Wrote three articles for a ministry newsletter: one sharing my photos and experiences from touring burned forests near Williams Lake, another sharing learnings from an all-staff field day, and one a transcription of my interview with a man bicycling across Canada to promote “green” jobs
Video Production: Produced a five-part tutorial series, using PowerPoint to capture screen recordings, overlay/animate text and record a script, which I derived from pre-existing instructional materials
Graphic Design: Designed an infographic poster outlining processes for an internal coaching, fillable PDF forms to support an internal coaching initiative and staff appreciation program, and PowerPoint presentations used to update executives on local developments

Marketing & Communications Strategist Jan 2019 – Apr 2019

Thompson Rivers University Kamloops, B.C.

Writing & Editing: Wrote a Career & Experiential Learning blog on STAR storytelling, proof-read and edited student-submitted social media posts before publishing, and provided feedback on the Co-op Student Handbook to increase clarity, consistency and cohesiveness
Social Media Marketing: Wrote and published promotional social media posts through University accounts, with attention to the clarity, tone and accuracy of the message content
Graphic Design: Adobe Acrobat, MS PowerPoint, MS Publisher, etc. to design marketing materials, such as posters, images for social media, slideshows displayed on campus televisions, and promotional videos
Meeting Minutes: Distilled information from meetings into short, categorized documents tracking departmental goals, subjects of debate and action items

Provincial Operations Assistant May 2018 – Aug 2018

FrontCounter BC Kamloops, B.C.

Bypassed a large editing project by conducting online research to find an alternative solution
Gained exposure to a government office and the basic processes of natural resource licensing

Used MS Publisher to design an infographic tutorial for an online web-mapping application and MS OneNote to compile a list of enhancement suggestions for online natural resource applications

Production Worker Nov 2014 – Aug 2017

West Fraser Forestry Company Fraser Lake, B.C.

Trained new employees using job shadowing and communicated in a both respectful yet corrective manner
Established relationships with employees at different levels within the company
Adapted to a dynamic work environment and learned to operate nearly all production equipment

Freelance Digital Artist Aug 2012 – Apr 2014

Fraser Lake Historical Society Fraser Lake, B.C.

Produced 3 PowerPoint presentations pertaining the history of Fraser Lake, B.C.
Organized and edited music tracks/images and recorded my voice for the narrative track
Collaborated with other Historical Society members and obtained their feedback to make final edits before publishing to DVD

Student Network Technician Apr 2011 – Aug 2012

Thompson Creek Metals Endako, B.C.

Created multiple text-based tutorials for various workplace computing tasks, using MS Word
Diagnosed network-, computer- and device-related issues and provided training and assistance to end users
Collaborated with corporate accountants to create Excel spreadsheets used to synchronize local and corporate financial databases

Bachelor of Arts Student Sept 2017 – Present

Thompson Rivers University Kamloops, B.C.

English/Psychology Co-op Student

Group Multimedia Presentation: Wrote lyrics, recorded vocals and acted for a music video drawing parallels between two literary works (grade A+), which I presented during an English lecture
Literary Analysis: Produced several analytical essays on literary works, achieving an A average
Public Speaking: Delivered a verbal presentation and PowerPoint slideshow on the role of art in society for the final project of an English Literature course

Bachelor of Arts / Computer Networking Student Sept 2012 – Apr 2014

College of New Caledonia Prince George, B.C.

Gained advanced computer skills by completing a program in computer hardware and software (Word, Excel, Outlook and PowerPoint)

Bachelor of Arts Student Sept 2010 – Dec 2011

University of Northern British Columbia Prince George, B.C.

Managed multiple projects from a broad range of subjects while choosing the direction for my education